ZeeMove provides mobile and web-based applications offering a wide range of services, including ride-hailing, food and package delivery, e-commerce, and fintech services.
You entrust us with your personal data, and we take this responsibility seriously. We are committed to protecting your privacy, and to being transparent about how we handle your information.
This Privacy Notice explains what personal data we collect, how and why we use and share it, as well as the rights you have as a data subject.
Data Controller: ZeeMove is a Zambian-based digital mobility delivery platform operated by IHM. IHM is the data controller responsible for determining the purposes and means of processing personal data of users in Zambia.
Where ZeeMove jointly determines purposes with third parties (e.g., payment or verification partners), they may act as joint or independent controllers. ZeeMove remains the primary contact point unless otherwise communicated.
ZeeMove may use third-party authentication or identity services for secure access. These services process personal data in accordance with their own privacy notices and applicable law.
General ZeeMove Services
| Categories of data | Purposes | Legal Bases |
|---|---|---|
Name/Pseudonym, Phone Number | Registration, identification, communication, payment processing | Contract |
Destination/Delivery Addresses | Show local services, fulfill orders, quick selection | Contract |
Customer Preferences | Fulfill orders according to preferences | Contract |
Card, E-wallet, Mobile Money Details | Process payments | Contract |
Your Image | Driver safety, account holder verification (night orders), identity confirmation | Consent |
Voice Recording | Safety incidents, law enforcement evidence, customer support quality | Legit Interest / Public Interest |
Email Address | Service info, support, marketing/offers (with consent) | Contract / Consent |
User's Contacts | Order taxi for another, share itinerary | Consent |
Feedback, Ratings, Reviews | Improve services, publish business reviews | Legit Interest / Consent |
IP, Device ID, OS, Browser Details | Secure access, IT security, fraud prevention | Legitimate Interest |
Geolocation Data | Assign drivers, check availability, sharing (with consent) | Contract / Consent |
Advertising ID, Search History | Targeted ads, relevant offers, app improvement | Consent / Legit Interest |
Order Details & History | Order history, repeat features, fraud prevention | Contract / Legit Interest |
For ZeeMove Pay Users Only
| Categories of data | Purposes | Legal Bases |
|---|---|---|
ID Photo/Scan, National ID Details | Registration, AML/KYC verifications, fraud prevention | Contract / Legal Obligation |
Residential Address, Proof of Address, DOB | Registration, AML/KYC verifications | Contract / Legal Obligation |
Transaction History, Balance, Fees | Electronic funds transfer, bill payments, statement generation | Contract |
Suspicious Transaction Data | Detect & report suspicious activity to regulators | Legal Obligation |
Certain personal data is mandatory to create and use a ZeeMove account, including name or pseudonym, phone number, and location data required to place an order or accept a delivery. Failure to provide mandatory data may result in inability to access core platform features.
Where processing is based on consent, you may refuse or withdraw consent at any time without affecting your ability to use core services, subject to functionality limitations. Consent preferences may be managed through the application or by contacting ZeeMove.
Where enabled, audio, image, or other recording features are safety mechanisms and are activated only in exceptional circumstances such as threats, conflicts, or incidents.
Users will be notified where required by law, and such data is used strictly for security, dispute resolution, and lawful investigations.
ZeeMove implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access is restricted to authorised personnel and service providers on a need-to-know basis, subject to confidentiality obligations.
Parties we share your data with may be located in different countries. Where personal data is transferred outside Zambia, ZeeMove ensures appropriate safeguards are in place in accordance with the Data Protection Act, 2021.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and protect ZeeMove’s lawful interests. Certain data may be retained after account deletion where required by law or for dispute resolution.
In accordance with the Zambian Data Protection Act, No. 3 of 2021, you are entitled to exercise the following rights:
Confirmation of held data, purposes, categories, and recipients.
Rectify inaccurate, misleading, outdated, or incomplete data.
Request deletion when data is no longer necessary or processed unlawfully.
Limit processing if accuracy is contested or processing is unlawful.
Receive data in a structured, machine-readable format.
Object to processing for legitimate interests or direct marketing.
Withdraw consent at any time for consent-based processing.
Not to be subject to decisions based solely on automated processing/profiling.
If you believe your rights under the Data Protection Act have been infringed, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Zambia and to seek appropriate legal remedies.
ZeeMove may update this Privacy Policy from time to time. Material changes will be communicated through the application or other appropriate channels to ensure you stay informed about our data practices.
You can reach out legal team at:
sdesk@tusobd.comPlease include the phone number you used to register to help us identify you promptly.