ZeeMove provides mobile and web-based applications offering a wide range of services, including ride-hailing, food and package delivery, e-commerce, and fintech services.
You entrust us with your personal data, and we take this responsibility seriously. We are committed to protecting your privacy, and to being transparent about how we handle your information.
This Privacy Notice explains what personal data we collect, how and why we use and share it, as well as the rights you have as a data subject.
Data Controller: ZeeMove is a Zambian-based digital mobility delivery platform operated by IHM. IHM is the data controller responsible for determining the purposes and means of processing personal data of users in Zambia.
Where ZeeMove jointly determines purposes with third parties (e.g., payment or verification partners), they may act as joint or independent controllers. ZeeMove remains the primary contact point unless otherwise communicated.
ZeeMove may use third-party authentication or identity services for secure access. These services process personal data in accordance with their own privacy notices and applicable law.
Zampost Express — Customer App
| Categories of data | Purposes | Legal Bases |
|---|---|---|
Name, Phone Number, Email | Account registration and sign-in (including Google, Facebook or Apple sign-in), order communication and delivery updates | Contract |
Precise Location (while using the app) | Detect your pickup point, resolve addresses, and show nearby riders on the map | Contract |
Pickup, Drop-off & Saved Addresses | Fulfil deliveries (including multi-stop orders) and let you re-use saved locations | Contract |
Receiver Details You Provide (name & phone per drop-off) | Enable the rider to contact the recipient and verify delivery with a one-time code; contacts access is used only if you choose to pick a recipient from your phonebook | Contract / Consent |
Order Details, History & Receipts | Track and display your deliveries, generate invoices/receipts, prevent fraud | Contract / Legit Interest |
Payment Method & Transaction References | Process cash and mobile-money payments through our payment partners; we do not store card or wallet credentials | Contract |
Ratings & Issue Reports (including photos you attach) | Rate your rider, resolve delivery issues, improve the service | Consent / Legit Interest |
Device Data (device ID, push token, app version) & Crash Diagnostics | Deliver order notifications, keep your session secure (including device-integrity checks), diagnose crashes | Contract / Legit Interest |
ZeeMove Courier — Rider App
| Categories of data | Purposes | Legal Bases |
|---|---|---|
Name, Phone Number, Photo & Residential Address | Rider registration, identification to customers, and account management | Contract |
Identity & Vehicle Documents (national ID, driver's licence, vehicle registration and related documents) | Verify eligibility to deliver on the platform and comply with transport and safety requirements | Contract / Legal Obligation |
Precise Location (continuously while online, including trip routes) | Assign nearby delivery jobs, show live progress to customers, and keep a record of completed trips | Contract |
Trip & Delivery Records (per-stop confirmations, OTP verification, timestamps) | Fulfil and evidence deliveries, calculate earnings, resolve disputes | Contract |
Proof-of-Delivery Photos | Confirm parcels were delivered or that a recipient was unavailable | Contract |
Earnings, Payout & Cash-Collection Records | Pay riders, reconcile cash collected on delivery, meet tax and financial obligations | Contract / Legal Obligation |
Device Data (device ID, push token) & Crash Diagnostics | Deliver job notifications, keep sessions secure, diagnose app crashes | Contract / Legit Interest |
Certain personal data is mandatory to create and use a ZeeMove account, including name or pseudonym, phone number, and location data required to place an order or accept a delivery. Failure to provide mandatory data may result in inability to access core platform features.
Where processing is based on consent, you may refuse or withdraw consent at any time without affecting your ability to use core services, subject to functionality limitations. Consent preferences may be managed through the application or by contacting ZeeMove.
Where enabled, audio, image, or other recording features are safety mechanisms and are activated only in exceptional circumstances such as threats, conflicts, or incidents.
Users will be notified where required by law, and such data is used strictly for security, dispute resolution, and lawful investigations.
ZeeMove implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access is restricted to authorised personnel and service providers on a need-to-know basis, subject to confidentiality obligations.
Parties we share your data with may be located in different countries. Where personal data is transferred outside Zambia, ZeeMove ensures appropriate safeguards are in place in accordance with the Data Protection Act, 2021.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and protect ZeeMove’s lawful interests. Certain data may be retained after account deletion where required by law or for dispute resolution.
In accordance with the Zambian Data Protection Act, No. 3 of 2021, you are entitled to exercise the following rights:
Confirmation of held data, purposes, categories, and recipients.
Rectify inaccurate, misleading, outdated, or incomplete data.
Request deletion when data is no longer necessary or processed unlawfully.
Limit processing if accuracy is contested or processing is unlawful.
Receive data in a structured, machine-readable format.
Object to processing for legitimate interests or direct marketing.
Withdraw consent at any time for consent-based processing.
Not to be subject to decisions based solely on automated processing/profiling.
If you believe your rights under the Data Protection Act have been infringed, you have the right to lodge a complaint with the Office of the Data Protection Commissioner of Zambia and to seek appropriate legal remedies.
ZeeMove may update this Privacy Policy from time to time. Material changes will be communicated through the application or other appropriate channels to ensure you stay informed about our data practices.
You can reach out legal team at:
sdesk@tusobd.comPlease include the phone number you used to register to help us identify you promptly.